Limitations Per Product SKU
This scanner is not compatible with Bluetooth devices that are not running V4.0 and above.
This scanner is best for use with mobile phones and tablets running Android or iOS. It can be hit or miss on some headunits due to Bluetooth firmware issues.
Note that this scanner may not pair or connect on newer Samsung devices (2020+) running on BT 5.0 or any newer device running on BT 5.0 due to some software and firmware issues on these mobile devices. A troubleshooting guide can be found HERE. in cases where it refuses to connect still despite following the guide provided, it is not an indication that the OBD2 device is faulty and returns will be subject to our refund policy. The guide provided above is third-party and OBD2 Australia is not liable for any issues or damage it can cause to your device.
***This device may need to be replugged on and off a vehicle’s OBD2 port to wake it up if it goes into low power mode and if it does not connect automatically. This is standard for our OBD2 ELM327 Bluetooth device, and is not an indicator of a faulty scanner. Alternatively, you may need to unpair the device from Bluetooth settings, restart your phone/device, pair again then connect in app to get it working, if you choose not to plug and unplug.
If this device fails to work on your mobile device but works on another, it means the problem lies with the mobile device that it failed to work with, and not with the scanner. Note that mobile device settings and firmware may cause this to not work and that they are very variable. Multiple factors can cause this and this does not indicate a fault with the scanner.
There are issues using this BT 4.0 ELM327 device on newer iOS devices (running iOs 12-13+) due to some iOS privacy restrictions/settings, on Car Scanner ELM OBD2 or on some OBD2 scan apps. This is a software related issue and NOT hardware or an issue with the scanner nor is it automatically faulty. Using an older iOS device or Android will make it work.
Note that app or device firmware related issues are not covered by warranty or your consumer rights on this item as they are third party and not sold nor are a product of OBD2 Australia.
Any app related concerns (such as wrong/erroneous readings, compatibility issues and other issues that are not caused by the hardware) should be directed to the developers of the app you are using. OBD2 Australia support will only cover basic connectivity between the scanner and your device. Software or firmware related issues are beyond our scope.
Note that some live data parameters or information may not be available due to ECU restrictions. The app and device can only read what is provided by the ECU, and as such these do not constitute a ‘faulty’ or ‘not as described’ device. Returns due to this reason will be subject to our Returns Policy and Terms and Conditions.
Some vehicles have restrictions or security modules that may block third-party or DIY tools from accessing any ECU. Due to this restriction, an OBD2 scanner will not work nor is it immediately ‘faulty’. It is imperative that you research first to see if your vehicle does not have these restrictions. Returns and refunds due to this will be subject to our Returns Policy and Terms and Conditions.
Note that to do additional parameters or add more PIDs you will need the paid version of any app you are using.
*Batteries may or may not last up to two years on some units (depending on use and battery condition). Batteries not covered by the product warranty. These are FREE batteries and are pre-installed before the product gets to you. This means that even when not in use they can have a tendency to discharge and in the event that the batteries are flat on the sensors, you may need to replace them. OBD2 Australia will not replace batteries or sensors just because its battery has gone flat.
*Some Caravan/Trailer setups may need a repeater. This all depends on your set-up (length, obstacles etc.). If you are experiencing sensor drop-outs on a Caravan/Trailer set-up (even if within operating range) with this unit then a repeater may be necessary. The performance of this unit is subjective on Caravan/Trailer set-ups. It may work on some and not on others. OBD2 Australia suggests getting the repeater compatible version just incase a repeater is needed.
*A +/- 10° or +/- 1-3 psi is to be expected from data readouts.
**5th tyre/spare data is not displayed real time as the display only has room for four main sensor. If an issue with the 5th tyre/spare comes up, the display will automatically scroll to that. There is currently no option to force the display to show the 5th tyre/spare data when there are no issues with it.
*Counter-polarised screen only available on SKU: TPMSS4RC. Other variants DO NOT have a polarised screen and are not immediately ‘fAuLtY’ because they aren’t polarised.
*Spare batteries and charging cable are only available on SKU: TPMSS4 only. Variations do not have extra batteries and charging cables.
*Sensor labels may or may not fade or come off over time, and these DO NOT AFFECT how the product works. As such WE WILL NOT REPLACE your TPMS set just because the label has worn off. These labels only serve as a guide during initial set-up, and any sensor, regardless if labeled or not, will work on any tyre.