FAQ’s

FAQ's - Answers to your Questions

  • Shipping & Tracking

    Most orders with free shipping will be at your address within 2 – 8 business days. However if you choose express shipping they should be there in 2 – 3 days business days. Also if your order is placed after 12pm it will missed the shipping for that day so will go the next day so that is an extra day added to the shipping time. Our items are held in stock in our warehouse in Australia so you will get them as quick as we can get them to you with Auspost. You will receive an email with a tracking number so you can see when it will get to you.

  • What is OBD2?

    On-board diagnostics (OBD) is the cars ability to record and diagnose problems. It allows you to see all the data that your car can provide, make some simple changes and find and clear faults. The two stands for the 2nd version of this which provides a lot more information. See more on our blog post here

  • What tool will work with my car?

    This can sometimes be a hard one to answer. But if your car is newer than 2006 in Australia then most OBD2 tools we sell will work with your car. If you car is older please contact us and we can help you out.

  • Whats the difference between the cheaper and more expensive tools?

    We sell a range of tools and the main difference between the lower price tools and the more expensive tools is the systems they check. The cheaper ones will just check your engine data/codes and the more expensive tools will check all modules of your car airbags, transmission, injector coding etc.

  • What about returns and refunds?

    You have an 12 month warranty on your purchases from us so just get in contact if you have any troubles and you can return the item (shipping at your cost) and we will refund you the purchase price. Or we send out a replacement to you at no cost. In regards to apps we suggest in multiple places on our site that you purchase the a free app then get a paid app. So we do not refund paid app purchases.